Terms & Conditions

Please be advised of the below Terms of Use of this website.

Please take the time to read these terms and conditions.  By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase products through our Website, there will be additional terms and conditions relating to the purchase.  Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.


Services means the sales and supply of Genuine and Compatible water filters.

the Website means the website www.thefridgefiltershop.com.au

We / Us etc means Heleco Pty Ltd and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice. 


The Website is made available for your use on your acceptance and compliance with these terms and conditions.  By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services. 

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement. 

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:



The trademarks and logos contained on this Website are trademarks of Heleco Pty Ltd or other suppliers.  Use of these trademarks is strictly prohibited except with Our express, written consent or that of the appropriate trademark owner.

Heleco Pty Ltd is a reseller distributor. All product trademarks are the property of the respective trademark holders. 

Please note:

  1. Heleco Pty Ltd sells both genuine and compatible filters from other suppliers.
  2. Heleco Pty Ltd is an independent supplier of the products promoted on this website.
  3. Heleco Pty Ltd makes no assertion nor statement nor implication of affiliation with or sponsorship or approval from manufacturers and suppliers whose product ranges may be sold via this website or other ecommerce means.
  4. All Product, Brand, Supplier and Manufacturer names used or logos displayed are displayed only to indicate that the products displayed are either genuine or that they are compatible with those same products supplied by those other Suppliers and Manufacturers.
  5. Any product that is not genuine will have a clear statement that the item is "Compatible" This will appear either in the image or the text but usually in both.

Links to external websites

This Website may contain links that direct you outside of this Website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites. 

You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services.  Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  Further, all of our Services are provided without a warranty with the exception of any warranties provided by law.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy.  By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.  To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, please see below


All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Queensland, Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in Queensland.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.


When you submit an order via this website you are making an offer to purchase the selected goods for the stated price (Unit, GST and Shipping). You are required at the time to provide us with accurate and complete information. We are not bound to agree to your offer.

If we do agree to your offer you will receive confirmation by email that your order has been successful. You will receive further email notifications of fulfilment as the order proceeds.

If due to a system error and item shows in stock but in fact is not, then we will make all reasonable attempts to have this stock replenished within 14 days. However you retain the absolute right to cancel the order and obtain a full refund until such time as the order is shipped to you.


There is a return policy available for your to read on this site. However please note that refunds will only be made in the following circumstances:

  1. The product arrives damaged. We will refund you the whole cost as well as any shipping costs required for the return.
  2. The product is incompatible or does not work as intended. If this is due to a manufacturing defect or the incorrect product being sent by us then you will be entitled to a full refund including any shipping costs that may be required for the return.
  3. You change your mind. If you change your mind you may return the product providing it is in it's original packaging and still sealed and suitable for sale. In this instance we will refund you the cost of the item but not the shipping costs (neither those costs for us sending it to you, nor the costs of sending it back)
  4. Refunds will only be made to the payment method used for the purchase. This is done through our merchant platform which only allows us to refund with this method. We have no means of refunding an alternative payment method. In the event you have made a purchase using a pre-paid credit card, please be aware a refund cannot be guaranteed to one of these cards.


Postage costs may change from time to time without notice. However if a purchase has already been made then we will post for the charge agreed at the time of the sale.


Prices are stated clearly with each product. All our prices include GST and an invoice can be made available for you upon request. Prices will be subject to change from time to time without further notice. However, if you have already purchased then the price at the time of the purchase will remain in force whether that price was lower or higher.

Shipping and Delivery

We are committed to shipping within 24 hours of your order being placed, providing that your order is placed on Sunday through to Thursday. Friday and Saturday orders will be sent on the following business day. If we exceed 2 business days you may request an immediate refund providing the item has not been shipped.

We use Australia Post for delivery. This may be either Parcel Post, Pre-Paid Satchel or eParcel. In some cases shipping can exceed standard guidelines through no fault our own. In this instance you should report the delay and we will open an investigation with Australia Post. If Australia Post admin to a lost item you will be entitled to a refund or replacement being sent. However you agree that you will notify us if the original order arrives for us to arrange a return at our own cost.

In the case that you supply an incorrect or old address leading to the loss of a delivery, we will not be responsible for any cost nor replacement nor to cancel the order nor to refund any part of the order.

Estimated delivery dates are estimates only. We are not responsible to shipping exceeding those estimates providing that we delivered the parcel unto the shipper in accordance with our time scales.

Privacy Policy

Heleco Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including by email, via our website www.thefridgefiltershop.com.au, and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.
  • Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Heleco Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Limitation of our Liability

  1. We are not liable for your loss of profit, lost opportunity or opportunity cost, loss of cost savings, economic loss, indirect and/or consequential loss.
  2. Heleco Pty Ltd is a reseller. We are not liable for any claims, statements or inaccuracies of information made by any supplier. We will however mediate such concerns if required.
  3. Heleco Pty Ltd are not liable for any loss or damage whether direct or indirectly caused by a supplied water filter or other product on this site. We are a reseller only. However any issues should be brought to our attention in the first instance in order that we may approach the supplier for swift resolution.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Heleco Pty Ltd

P.O. Box 136, West Burleigh, Queensland 4219