Shipping and Returns

SHIPPING

We offer a flat rate shipping cost of only $6.99 on all orders, for delivery anywhere within Australia. All orders have a processing time of just 1 business day to ensure you receive your order faster than other suppliers.

We can also assist with Express postage orders. Please note that many areas are outside of Australia Post's express guarantee areas so next business day is not guaranteed if you select this service. We have a flat rate $14.99 express post charge for each order. If you make multiple orders get in touch and we should be able to bulk the orders to save on costs.

Please note we are an Australian company and believe in using Australian providers for our shipping and packaging. All stock is distributed from our Australian warehouses. Many of our competitors use drop shipping methods but state they are Australian sellers.

RETURNS
We offer a no questions asked returns policy. If you simply change your mind you can return your purchase to us. You will be given a full refund providing the fridge filter is returned unopened and suitable for us to resell. Please note if you change your mind the cost of returning the item will be yours.

If the item is faulty please email us at returns@thefridgefiltershop.com.au and advise us of the issue. This is so we can determine if there is a solution for the fitting or if there is a genuine fault with the product. In the case of a genuine fault we will ask for the item to be returned and we will provide you with a full refund for your purchase and for the cost of shipping the item back to us.

We do not accept returns of filters that have been used unless they are faulty.